Receptionist

Location: London, ON

Reports To: Medical Director, Dental Director, Office Manager

Position Summary

The Receptionist plays a key role in ensuring smooth daily operations within Synergy Centre. This role is responsible for welcoming clients and patients, managing communications, coordinating appointments across various practices, and supporting administrative tasks. The Receptionist ensures a professional, compassionate, and efficient environment for both clients and healthcare providers.

Key Responsibilities

• Client Communication & Scheduling
  • Book and manage appointments for various practices within Synergy Centre (e.g., medical, dental, chiropractic, physiotherapy, massage therapy, and others).
  • Proactively reschedule cancelled appointments to ensure provider schedules remain full.
  • Answer and manage phone calls, texts, and emails via Weave software.
  • Triage client inquiries and schedule appropriate appointments.
  • Conduct follow-ups via phone, text, or email as required (e.g., appointment reminders, recall visits, care check-ins).
• Front Desk & Client Intake
  • Greet and check in clients upon arrival.
  • Verify identification and required documentation (e.g., health cards or insurance).
  • Register new clients in the electronic system (demographics, intake data).
• Administrative & Operational Support
  • Maintain accurate charting and record-keeping, including scanning documents, checking faxes and mail, and filing.
  • Assist with digital communications including lobby TV programming, LED signage, and proactive content creation for media displays.
  • Coordinate appointments with external professionals, specialists, or representatives as needed.
• Supportive Clinical & Operational Tasks (as required)
  • Escort clients to treatment or consultation rooms and notify providers of arrivals.
  • Monitor and report supply inventory needs to the Office Manager.
  • Assist with minor procedures or measurements when requested (e.g., vitals, weight checks).
  • Maintain cleanliness and readiness of consultation or exam rooms, including preparing instruments and equipment.
  • Perform sterilization duties for reusable instruments, including washing, autoclaving, documenting cycles, and distributing supplies back to rooms.

Qualifications

• Education: Completion of a Medical Office Administrator program (or equivalent administrative/healthcare office training) at a Canadian college.
• Experience: Minimum 2 years as a receptionist, office assistant, or medical/dental office assistant in a healthcare or wellness setting.
• Knowledge & Skills: Strong verbal and written communication skills in English; additional languages an asset. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to operate communication and scheduling platforms (experience with Weave software an advantage).
• Key Characteristics & Behaviours: Integrity, reliability, accountability, trustworthiness, excellent interpersonal skills, ability to work under pressure, strong organizational skills, compassion, patience, professionalism, confidentiality, initiative.

Work Hours

Full-time position with rotating shifts. Flexibility required, including availability to work Saturdays.

How to Apply

Interested candidates are invited to submit their resume and cover letter via email to: schr@sclondon.ca.

Please include “Receptionist Application – [Your Name]” in the subject line. Only shortlisted candidates will be contacted.